Frequently Asked Questions

System and Usability

How do I authorize the plug-in?

a. When you bought our products via Kuassa webstore, you will receive a payment receipt via the e-mail address you provided at our website’s store page. You will be given a link to download the license file with registration details. Download the license file “ProductName.kuassa”. Simply locate the License File using the [Import License] selection box located at the [File] button on the upper-left corner of the plugin GUI.

b. If you bought from our reseller, you will receive a Serial Code that should be registered in our member area. Please follow this link for the: https://www.kuassa.com/introducing-member-area/

c. For instruction details, please refer to the Authorization Section of the corresponding product’s user manual.

I installed your product’s demo, but it’s only a single file (.dll/.vst/.vst3/.aaxplugin/.component) and I don’t find the executable file needed to run the product (.exe/.app) file.

Our products is a VST/VST3/AU/AAX compatible plug-in for Mac and PC. Therefore, you will need a VST/VST3/AU/AAX compatible host/sequencer software to use it, imagine it as a software running within a software.

Here’s the info about VST Plug-in, Audio UnitsAAX

I downloaded the license file: “ProductName.kuassa” from e-mail I received after completing my purchase / from member area, but when I attempt to open the file, or double-click the file, it says “there is no association for the file” or “the file extension is not recognized by any application”.

ProductName.kuassa” is a license file, not a plugin. The license file is supposed to be used to authorize the demo version of our plugin(s) which can be downloaded from here. Here are the steps to authorize the plugin:

  1. Click on the download button or right-click on your license download link, select “Save Link As” or “Save Target As” (depends on your browser)
  2. Do not rename the file, save the file as “ProductName.kuassa”, to an easy to remember folder, usually Downloads or Desktop.

Some browsers are known to add other extensions such as “.txt” or numbers such as “-1” or “(4)” after the file name. Please delete these extra characters. It should be formatted asProductName.kuassa”.

  1. Open your DAW, load the product, Click on [FILE] button on the top left corner from the plugin GUI and select “Import License
  2. Select the “ProductName.kuassa”. file that you downloaded, and you’re ready to go.

I bought your product at store X, and received a serial code instead of a license key. How do I authorize my plugin?

You need to register the serial code in our member area. It’s a repository which stores Kuassa License Files and will come in handy when you need to retrieve your license anytime.

if you haven’t created a member area before, here’s how, or skip to point #5 if you already have registered a member area:

  1. Visit the Member Area here: https://member.kuassa.com or access through the support drop-down sub-menu above.
  2. To gain access, please sign up / register by filling in all the required fields. You don’t need to provide the same credentials with the ones you entered when you do a purchase.
  3. After signing up, our system will send a confirmation e-mail to your inbox containing an [Activation Code]. Copy paste the [Activation Code], or simply click the confirmation link.
  4. After the code is successfully entered, you can now sign in using the e-mail address and password used during signup.
  5. Inside the Member Area, Click [Register New Product] to add your purchased plugins to your Member Area.
  6. Then enter your [Order ID / Serial Code]. The [Order ID / Serial Code] is a unique 18 digit number sent to your e-mail after you make a purchase, typically formatted like this:ABC1234AX-XXXX-XXXXX

Kindly check your inbox for an e-mail titled “Kuassa receipt” from “Kuassa, Inc. Sales Dept.” if you bought from our webstore, or search for the name of the store where you purchased our plugin.

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  1. After registering new product(s) you can try to download your license key(s).
  2. 4.19 minutes video tutorial is also available, please watch it for more detailed how-to.
  3. To change the password, please use the [Edit Profile] button on the left. You can edit your profile, and the password field is located at the bottom.
  4. If you forgot your password, you can always retrieve it by clicking [Forget Password]. Our system will send a link to reset your password to your e-mail. Check your e-mail’s spam or junk folder just in case it’s mistakenly marked as spam.
  5. If you have further question or a problem authorizing yours, e-mail our helpdesk at support@kuassa.com and we will sort it out.

My license file download link is expired

After a purchase via our website, the license file download link on the email sent from our store will be expired after a week. That’s why our Member Area will come handy. Read here to use yours: https://www.kuassa.com/redeem/

Otherwise, send an e-mail to support@kuassa.com, we’ll send you a new one for no charge.

My computer is dead/broken/replaced and I lost my license

That’s where our Member Area will come handy. Read here to use yours: https://www.kuassa.com/redeem/

Otherwise, send an e-mail to support@kuassa.com, we’ll send you a new one for no charge.

How do I get the latest update for the plug-in?

You can download it from our download page, 1.x.x updates are free.

Why there’s a weird popping noises from the plugin when I change preset? Is that a bug?

A popping or clicking noises are occurred due to the real time calculations inside the plugin, but on most recording session this kind of noise won’t be a problem.

Troubleshooting

License File “ProductName.kuassa” failed to Authorized the Plugin

There’s a probability that your generated license file is broken. You need to re-download the license file from our member area and delete the old license file.

Make sure there is no other extension such as “.txt” or numbers such as “-1” or “(4)” after the file name “ProductName.kuassa”.

If you haven’t created your member area, please follow the instruction here: https://kuassa.com/introducing-member-area

(Amplifikation One Only) Plugin asks for authorization every time I run it.

Windows:

Right-click on the shortcut to the DAW, and select “Run as Administrator“, then import the License(s) from that instance of DAW. You only need to do this once (you don’t need to Run as Admin every time)

Alternatively:

Manually copy/paste & overwrite the license file you downloaded to “Amplifikation One Files” folder on the same path with your *.dll plugin. For example, if your plugin is installed to:

“C:/Program Files/Steinberg/VstPlugins/Kuassa/AmplifikationOne.dll”

copy the license file “Amplifikation One.kuassa” to:

“C:/Program Files/Steinberg/VstPlugins/Kuassa/AmplifikationOne Files/AmplifikationOne.kuassa”

For 32-bit plugins, the default folder is in: C:/Program Files (x86)/

MacOS:

Copy/paste & overwrite the license file, for example, “AmplifikationOne.kuassa” to:

“/Users/[your user name]/Library/Application Support/Kuassa/AmplifikationOne/AmplifikationOne.kuassa”

 Note: in OSX 10.8 and above, the User Library folder is hidden. Click on “Go” on the menu and press+hold “Option” key to show the Library folder on the Go Menu

(Amplifikation One Only - MacOS) Preset(s) on preset menu is greyed out and un-clickable.

It’s a permissions problem from the MacOS. Please try the following steps to fix it:

  1. Start a Terminal session from Applications->Utilities->Terminal
  2. Navigate to the preset(s) directory, write this command: cd YourPresetFolder

Example if you put the preset on the desktop write this command: cd desktop

  1. Write this command to change the preset(s) permissions, .kap extension for Amplifikation Vermilion preset is used as example: chmod 666 yourpresetname.kap

or if the preset name uses space(s), please use quotes (“) on the preset name: chmod 666 “your preset name.kap”

or this command to change all available presets on the directory: chmod 666 *.kap

(MacOS) Just installed AU plugin and I cannot get it to open in Logic Pro X.

  1. The first step would be to go to:

Logic Pro X > Preferences > Plug-In Manager

Check:

  1. The plugin shows up in the list, and
  2. The plugin has been successfully validated and the ‘Use’ checkbox on the right is checked.

If not follow the next step:

  1. Click “Reset & Rescan Selection” and wait for the validation to complete.

If it fails again, try the next method

  1. Try deleting the Kuassa AU plugin :
  1. Quit Logic Pro X.
  2. Delete “[pluginname].component” from this directory: “Library/Audio/Plug-Ins/Components/”
  3. Open Logic Pro X.
  4. Make sure that the plugin is not listed anymore on your Logic Pro X’s plugin list. This is to make sure that you deleted the correct plugin on a correct folder.
  5. Close Logic Pro X, restart the computer.
  6. Install the new plugin version. Make sure you downloaded the correct version on https://kuassa.com/downloads

(MacOS - High Sierra) The plugin won’t authorize or Crash in Logic Pro X

Please contact: support@kuassa.com

(MacOS) Audio Units not detected on an old project / AU Plug-Ins Validation Failed.

  1. Quit your Host/DAW.
  2. Delete “[pluginname].component” from this directory: “Library/Audio/Plug-Ins/Components/”
  3. Open your Host/DAW.
  4. Make sure that the plugin is not listed anymore on your Host/DAW’s plugin list. This is to make sure that you deleted the correct plugin on a correct folder.
  5. Close your Host/DAW, restart the computer.
  6. Install the new plugin version. Make sure you downloaded the correct version on https://kuassa.com/downloads

Whenever I load your guitar amp plugin onto my DAW, I get high pitched squealing and/or distortion.

A few numbers of DAWs always read both stereo channel and apply the effects even if there’s no signal on the input, for example, Sonar (Win) and Logic (Mac). On the top left of the plugin window, click on “IN” button and select only the Left Channel [Input L] or Right Channel  [Input R] depending on which input is used on your audio interface.

Sales

I have the VST/VST3/AU/AAX version, do I need to buy the Rack Extension version (or vice versa)?

Yes. They are a separate product. But you are eligible for a 30% crossgrade discount. Just e-mail us at info@kuassa.com and please include your order number/payment receipt so we can verify your ownership. Then, we will send you a coupon code to deduct your final price.

Do you offer crossgrade pricing for Rack Extensions for those who own the VST/VST3/AU/AAX (or vice versa)?

Yes, there’s a 30% crossgrade discount. Just e-mail us at info@kuassa.com and please include your order number/payment receipt so we can verify your ownership. Then, we will send you a coupon code to deduct your final price.

Why do I need to pay a crossgrade price from RE to native (or vice versa)?

We would prefer to have a single license file for every products. Unfortunately, the Rack Extensions are handled directly by Propellerhead.
The Rack Extensions are closed proprietary format with different licensing type, fees, regulations, and limitations which makes it impossible to be treated like the native versions (VST, VST3, AU, AAX).
To be fair, all RE users are eligible for a discount voucher if they wanted to purchase the Native versions. We believe that our current options are best choices for both Reason users and other DAW users.

What is your update/upgrade policy?

Upgrades mean, for example, the Kuassa Amplifikation One will be replaced by a new version. e.g. Kuassa Amplifikation TWO.
An upgrade price only applies if you want to upgrade from Kuassa Amplifikation ONE to Kuassa Amplifikation TWO which will have significant improvements in term of features and overall value. The upgrade price will be lower than a new purchase.

About updates, at this time our products are reaching version 1.x.x which are free for the owners of version 1.x.

How do I upgrade the plug-in to the next (i.e. from version 1 to version 2?

You can visit our member area. There will be an upgrade button next to the license download link button if the new upgraded version available.

What the $@#*! is VAT? and why am I being charged for this?

We, as a Non-European Company are required to collect Value Added Tax (VAT) on sales of electronically delivered merchandise and services to customers living in Europe. Basically, it’s a form of consumption tax on the purchase price collected by European Governments.

You can read more about VAT here: http://en.wikipedia.org/wiki/European_Union_Value_Added_Tax

Can I get a discount?

For bulk orders, we could arrange special order. Please write to our sales dept. at: info@kuassa.com or wait for our promotional programs in the future.

I want to sell my Kuassa license. Is that possible?

Yes you can. Please note our policy regarding license transfer as follows:

  • This is our current policy, which is subject to change at any time
  • After the license transfer the new user gets a new license key with his name.
  • The new user will get full service and support.
  • The new user’s e-mail address is updated in the database.
  • The old user’s license for the sold/transferred product will be erased.
  • All licenses for our plug-ins can be transferred for a single time.
  • Second-hand plugin’s cannot be resold or transferred
  • The new user will receive future updates.
  • The service fee is $5 to cover our support and operational.

How to transfer/sell my license to somebody?

This is the steps:

  1. Purchase a transfer license ticket here, the fee is $5(+vat) for a one-time transfer to cover our support and maintenance.
  2. Our system will send you a fulfillment e-mail and further instructions to send an e-mail to support@kuassa.com stating:
  • Your e-mail address when purchased our product, or Order ID / Serial Code (ABCXXXXXX-XXXX-XXXXX)
  • The product(s) you wish to transfer
  • The new user’s full name
  • the new user’s e-mail address
  1. We will create a custom order for the new user to proceed, then he will receive a new license with his name. Please note that this step will be processed manually by us, so please be patient.
  2. We will delete your license from our database.